Refund Policy
Last updated August 19, 2026
This page sets out when payments for VisaBot services are refundable. It reproduces sections 29 and 30 of our Terms of Service word for word; those Terms govern if anything here reads differently.
If you believe a refund is due, contact us at hello@visabot.eu and we will deal with it directly. You do not need to raise a chargeback to get a refund you are entitled to.
Refund policy
1. Notification Service
1.1 Our notification service is dedicated to promptly informing users about available appointment slots at Schengen Visa centres. Subscription to this service marks the commencement of service delivery.
1.2 Once notifications have begun, refunds are not available under any circumstances, regardless of any subsequent changes in the subscriber’s plans or circumstances.
2. Auto-Booking Service
2.1. Payment Structure The auto-booking service involves two distinct payment phases:
2.1.1. Initial Service Fee Payable prior to the commencement of the booking process. This fee covers the effort and resources required to attempt to secure an appointment at a Schengen Visa centre on the user’s behalf.
2.1.2. Service Charge Payable only after a successful appointment booking, for the execution and completion of the auto-booking service.
2.2. Application Activation & Eligibility
2.2.1. An application is considered fully active and eligible for booking only when all required information and materials have been provided accurately and completely by the user. This includes, but is not limited to, passport details, personal information, photographs, visa type selection, and any other data required by the relevant Schengen Visa centre.
2.2.2. Any delays caused by missing, incomplete, incorrect, or outdated information provided by the user will pause the booking process and will not count toward any time-based refund eligibility period.
2.3. Refund Eligibility for the Initial Service Fee
2.3.1. Refund eligibility for the initial service fee applies only in cases where VisaBot fails to successfully book an appointment for the specified destination and visa type within a reasonable time frame, defined as no less than 14 calendar days.
2.3.2. The refund eligibility period begins exclusively from the moment the user’s application becomes fully active and eligible for booking, as defined in Section 2.2.
2.3.3. If the conditions above are met, refunds will be processed promptly upon the user’s request.
2.3.4. Partial Refund & Service Fee Retention In the event that a refund is approved, VisaBot reserves the right to retain up to 10% of the initial service fee to cover administrative costs, operational expenses, and resources already expended in providing the service. This retention applies in most refund cases, except where prohibited by applicable law or explicitly stated otherwise in writing.
2.4. Service Charge & Non-Refundability
2.4.1. Upon successful appointment booking, the service charge for the auto-booking service becomes payable.
2.4.2. This service charge is non-refundable, as the service is considered fully rendered once an appointment is successfully secured.
2.4.3. After a successful appointment booking, no refunds of any kind will be issued for the service charge, regardless of subsequent changes, cancellations, or external factors.
3. Orders paid in RUB
To request a cancellation or refund for an order paid in RUB, please contact hello@visabot.eu or VisaBot support. The request will be reviewed under the Supplemental Terms for RUB Orders and applicable law.
Payment terms
1. Notification Service:
1.1. Prior to initiation of the notification service, payment must be fully processed. Notification delivery to users will commence only after the confirmation of successful payment. 2. Auto-Booking Service:
2.1. The auto-booking service requires two separate payments:
2.1.1. Advance Service Fee: This fee must be paid before the appointment is booked. It encompasses the charges due to the Schengen Visa centre for arranging the appointment on the user's behalf.
2.1.2. Service Payment: Upon successful booking of an appointment, users will be provided with a link to complete the service payment. This payment is obligatory within a 48-hour window from the issuance of the payment link. Inability to fulfill this payment within the specified period will lead to the automatic cancellation of the appointment. It is important to note that this service payment is not subject to refund, even in instances where appointment cancellation occurs due to delayed payment.
3. Orders paid in RUB
All RUB orders require 100% prepayment and are processed through Robokassa. A fiscal receipt is issued electronically using RoboChecks. If this clause conflicts with the Supplemental Terms for RUB Orders, the Supplemental Terms shall prevail with respect to the RUB order.
Contact
Questions about a payment or a refund: hello@visabot.eu.
VisaBot is an independent visa assistance service operated by TREVOR PHILIPS LTD. We are not affiliated with, endorsed by, or acting on behalf of VFS Global, TLScontact, BLS International, any embassy, consulate or government body. Appointments are booked through the official visa application centre — we monitor availability, tell you the moment a slot opens and, on paid plans, complete the booking on your behalf. The decision on any visa application rests solely with the relevant authorities.
TREVOR PHILIPS LTD · Registered in England & Wales · Company no. 14986978 · VAT no. GB465562175 · Registered office: 20 Wenlock Road, London, England, N1 7GU
Copyright © 2026 TREVOR PHILIPS LTD. All rights reserved.
